Content Claims Specialist - Field - Level I

Content Claims Specialists are responsible for the physical inventory and valuation of contents damaged in residential and commercial property claims as a result of a covered peril.

Looking for someone within Oklahoma City, OKC. WFH Set-up but is a Driving role.

Communicate with adjusters / policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles / contributions in the claims handling process.

Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

Ensure consistent and quality / turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.

Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged / destroyed total loss contents in an efficient and effective manner as per productivity standards.

Independently manage claim load to promote / achieve the timely turnaround / closures of all claims.

Communicate with all parties (adjusters / policyholders) in adherence with edjuster's commitment to timely and informative updates on the content claims process.

Complete / submit detailed work / time logs on a daily basis, for all claims processed.

Maintain claim related notes in the Company's Claims System / Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.

Ensure timely and accurate completion / pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.

Maintains professional and technical knowledge through continuing education.

Consistently promote edjuster's brand, image and reputation in a professional and positive manner.

Upholds the Crawford Code of Business Conduct at all times.

Participate in Special Projects, CAT response, or perform duties in other areas as requested.

Secondary (High School) Diploma.

College degree preferred.

Minimum 6 months relevant work experience.

Good verbal and written communication skills.

Good attention to detail.

Strong analytical and problem solving skills.

Ability to work independently

Strong computer skills (MS Office / Outlook / Excel, Etc)

Excellent interpersonal skills including the ability to handle challenging situations and people.

Must have a valid driver's license and pass a background check.

This is a remote / work from home position. Employee must be able to provide :

an adequate workspace, free of noise

high speed internet service

reliable personal vehicle and valid driver's license

Company equipment including laptop will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy

Overnight travel required

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Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford : united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family.

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M / F / D / V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and / or method without a valid written Statement of Work in place for this position from Crawford HR / Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.