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E-Commerce Administrator
E-Commerce AdministratorBath Concepts • Libertyville, IL, US
E-Commerce Administrator

E-Commerce Administrator

Bath Concepts • Libertyville, IL, US
16 days ago
Job type
  • Full-time
  • Quick Apply
Job description

100% ON-SITE IN LIBERTYVILLE, IL About Bath Concepts :

  • Bath Concepts is a leader in manufacturing, committed to innovation, excellence, and high-quality customer service.
  • We provide equal opportunities for all employees and value a collaborative work environment.
  • Join our team to help shape a future where technology drives success and security.

Position Summary :

  • The eCommerce Administrator supports Bath Concepts' digital presence by managing product listings, content accuracy, and assisting with overall maintenance across eCommerce platforms, including dealer portals, third-party sites, and Amazon.
  • This role requires attention to detail, organization, and a strong customer service focus to maintain accurate data and content.
  • The eCommerce Administrator collaborates with cross-functional teams to follow Bath Concepts' guidelines for PCI compliance within design and call center technologies, supporting a seamless and compliant eCommerce experience.

    • Essential Duties and Responsibilities :

  • The following list illustrates key responsibilities, which may include additional duties as business needs evolve.
  • Product Listing and Content Management Assist in setting up and maintaining product listings across Bath Concepts' eCommerce platforms, ensuring accuracy in product descriptions, pricing, and visual content (images, videos).
  • Regularly update product information across platforms, prioritizing data accuracy and ensuring listings meet Bath Concepts' compliance and branding standards.
  • Review content for SEO alignment, supporting efforts to enhance product visibility and discoverability.
  • Amazon and Third-Party Platform Support Upload and monitor Bath Concepts' product listings on Amazon, ensuring accuracy in product details, images, and inventory levels.
  • Support promotional activities on Amazon, collaborating with senior team members to adjust listings and support marketing campaigns as needed.
  • Monitor customer reviews and ratings on eCommerce platforms, promptly flagging issues to senior eCommerce team members for follow-up.
  • Data Management and Compliance Support Assist in data export and import tasks across eCommerce channels, ensuring accuracy in product data and alignment with PCI compliance standards, especially within design and call center technologies.
  • Support data transformation processes using tools like Excel and Google Sheets to maintain consistent and reliable data across platforms.
  • Follow a “ see something, do something ” approach by reporting discrepancies or potential compliance issues to the senior eCommerce team.
  • Cross-Functional Team Collaboration Work closely with the Senior eCommerce Specialist and cross-functional teams (Marketing, Inventory, Customer Success) to align content updates, inventory levels, and project needs.
  • Assist with eCommerce project timelines by coordinating basic tasks, ensuring clear communication and follow-up to support team objectives.
  • Participate in team meetings and provide feedback on platform improvements to enhance user experience.
  • Customer Support and User Experience Provide first-level support for dealer and customer inquiries on eCommerce platforms, escalating issues as needed to ensure quick and efficient resolution.
  • Monitor and update UI / UX content based on user feedback, working closely with senior team members to improve platform usability and customer engagement.

    • Job Requirements :

  • Associate’s degree in Technology, Business, Marketing, or a related field, or equivalent experience. 1+ years of eCommerce experience preferred; internship or relevant coursework in eCommerce or digital marketing will be considered.
  • Basic knowledge of eCommerce platforms (e.g., Shopify, BigCommerce, Amazon Marketplace) and data management tools (Excel, Google Sheets).
  • Familiarity with PCI compliance standards for online data handling, especially within eCommerce and call center environments, is a plus.

    • Key Skills :

  • Strong customer service orientation with a proactive, team-player attitude.
  • Proven ability to manage multiple vendors and third-party providers, holding them accountable to SLAs and KPIs with timely follow-ups.
  • Excellent organizational skills, with the ability to prioritize and handle a variety of tasks in a fast-paced environment.
  • An ingrained sense of urgency, particularly in response to high-priority incidents or service issues.
  • Strong project management skills, with experience leading cross-functional initiatives.
  • A "see something, say something" mentality to proactively address risks or service issues.

    • Physical Demands :

  • Primarily desk-based, with approximately 90% of time seated.
  • Primarily an office-based role, with occasional travel to production areas for endpoint support or infrastructure troubleshooting.

    • Work Environment :

  • Office-based role with occasional visits to manufacturing areas as needed.
  • Typical office noise level; moderate noise in production areas.
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    Ecommerce • Libertyville, IL, US

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