Custodial Worker (Housekeeper)

Housekeeping Services

The purpose of this position is to provide quality and efficient housekeeping services to guests or guest areas while maintaining the highest level of customer service. Responsibilities include performing varying degrees of complexity in cleaning processes, demonstrating proficiency related to daily service, check-out, deep cleaning, and special project cleaning assignments based on lodging program cleaning standards. Tasks include vacuuming, sweeping, and mopping floors; dusting, polishing, cleaning, and moving furniture; removing trash and replacing liners; placing the proper number of amenities in rooms; cleaning walls, doors, ceilings, fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds, and curtains; cleaning coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups / glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves; ensuring dishwashers are clean and in working condition; cleaning vanities, mirrors, hardware, cabinets / shelvng, toilets, bath tubs / shower stalls, tile, and bathroom exhaust fans; replacing bathroom terry and linens to include shower curtains; cleaning irons, removing excess water and replacing as necessary, cleaning ironing boards and replacing covers as necessary, cleaning and ensuring proper functionality of luggage racks and ensuring proper numbers of clean male / female hangers are available in closets; cleaning washers and dryers and ensuring machines are operational; ensuring in-room guest directories are clean and organized, TV's are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back-up battery and in-room phones are clean, properly programmed, and in working condition; cleaning common area spaces to include vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, and storerooms and storage spaces; performing deep cleaning as required by program standards; counting, sorting, inspecting, and preparing linen for operational use; applying Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applying appropriate NGIS protocols during daily service activity; completing maintenance requests for items broken, defective, or in need of replacing. This position requires considerable standing, bending, kneeling, walking, pushing, pulling, lifting, stretching, and climbing. The incumbent may be exposed to dirt, disagreeable odors, and skin / eye irritants from strong cleaning solutions used in household cleaners. Personal Protective Equipment (PPE) is provided and required to be utilized for safety reasons. Performs basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary. Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts. Reports any damages or valuables left out in the open by guests to the Supervisor. Reports any activity that appears unsafe, illegal, or suspicious to the Supervisor. Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions. Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest. Maintains key control for assigned key and reports any issues immediately to the Supervisor.