New Patient Scheduling Coordinator Bilingual

New Patient Scheduling Coordinator Bilingual

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 700 teammates in 75+ clinic locations and growing. TOI is changing oncology for the better.

At The Oncology Institute of Hope & Innovation, Patient Scheduling Coordinators are the first connection for patients starting their cancer journey, ensuring they feel supported from the very beginning. Guided by our mission to heal and empower through compassion, innovation, and state-of-the-art care, you'll play a vital role in delivering a welcoming and patient-centered experience.

Job Purpose And Summary :

The New Patient Scheduling Coordinator is responsible for patient scheduling services including phone calls, patient registration, and scheduling new patients. This position will be based out of our Miramar, FL clinic, and the schedule will be 9 am to 5 : 30 pm, Monday - Friday.

Essential Duties And Responsibilities :

• Answer incoming calls from potential patients and referral sources.
• Manage patient calls within expected volume levels and key performance metrics.
• Monitor and complete patient call backs, as necessary.
• Register new patients; obtains all relevant demographic and insurance information.
• Schedule new patients' referrals received via fax or provided by new insurance contracts.
• Mail or email new patient paperwork in a timely manner.
• Cross-train in other job duties as time allows and as coordinated with management.
• Responsible for daily duties assigned by supervisor / manager.
• Work within Excel logs for patient information recordkeeping.
• Perform additional projects as needed, such as transition of care per incoming contracts, or other duties as requested by supervisor, manager, or administrator.

Knowledge, Skills, And Abilities :

Experience, Education And / Or Training :

Physical Working Requirements :

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Transparency for hourly teammates

$17 - $20 USD