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Resort General Manager

Resort General Manager

The Rittenhouse HotelNorth Falmouth, MA, US
18 hours ago
Job type
  • Full-time
Job description

Resort General Manager

Sea Crest Beach Hotel, nestled in charming Cape Cod, is looking for an enthusiastic and visionary Resort General Manager to spearhead our hotel operations, elevate guest experiences, and drive financial success.

Area General Manager Regional Director of Operations Vice President of Operations

Leadership

  • Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability.
  • Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

  • Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
  • Continuously seek opportunities to enhance guest interactions and exceed expectations.
  • Financial Performance

  • Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
  • Monitor financial performance through regular analysis and implement corrective actions as needed.
  • Operational Excellence

  • Maintain a seamless and efficient operation by overseeing all aspects of resort management, including front office, housekeeping, food and beverage, and maintenance.
  • Implement best practices to uphold quality and safety standards.
  • Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.
  • Community Engagement

  • Establish strong relationships within the community, participate in Chamber of Commerce and local associations positioning the resort as an integral part of Cape Cod.
  • Act as a brand ambassador and maintain a positive public image.
  • Strategic Planning

  • Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth.
  • Employee Development

  • Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
  • Associate or Bachelor's Degree in Business, Hospitality or a related field is preferred.

    5+ as a General Manager or similar leadership role in a full-service hotel, preferably a resort setting.

    Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance.

    Medical, Dental and Vision Health Insurance

    Paid Time Off

    401k Company Match

    Free Basic Life Insurance

    Travel Discounts

    Commuter Transit and Commuter Parking Benefits

    Quarterly Bonuses and Incentives

    Employee Assistance and Wellness Program

    Educational / Professional Development

    Technology Reimbursements

    Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.

    Occasional travel required.

    People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

    This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

    HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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    Resort Manager • North Falmouth, MA, US

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