Customer Success Manager

About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers, and IT leaders to connect, protect, forecast, and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba's real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements, and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy.

Who You Are

You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers' needs and effectively communicate how we'll help them become best run organizations. You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data-driven insights to life. You will also be responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, Kyriba's internal teams, and has central importance to our ongoing success as a company.

How You Will Contribute

• Engage with Kyriba's customers to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions and success service entitlements, consequently achieving mutual success across the customer lifecycle.
• Manage a diverse portfolio of customers, including large global businesses and customers with a high level of complexity, focus, and intensity.
• Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba.
• Facilitate executive meetings that measure progress and business impact.
• Strong outcome focused, drive to deliver value to customers in support of profitable growth and retention goals.
• Establish success metrics, annual goals, and key objectives with the customer. Leverage data & tools to track and deliver these metrics and goals.
• Forecast risk of revenue loss in account base by anticipating and planning for your customers' needs.
• Develop and document advanced, cross-functional, account strategies in Customer Success Plans, deliver success through value and insight relevant and unique to each customer.
• Identify opportunities at customer to grow Kyriba footprint through expansion of services.
• Establish, maintain, and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy.
• Facilitate Customer Advisory Counsels and support board member relationships.
• Exercise self-awareness.
• Prioritize multiple competing priorities and stakeholders.
• Proactively collaborate with cross-functional teams to achieve successful customer outcomes.

Travel : 30% travel may be expected.

Qualifications & Experience