Service Advisor

Job Description

Job Description

McSweeney CDJR has a Service Advisor position available for the right person with experience, a proven track record of customer satisfaction, exceeding goal projections, great shop communications and a can-do attitude. We offer great benefits, a great work environment, family-oriented company and a more than competitive pay plan.

Responsibilities :

• Serve as the main point of contact for customers who need automotive service or repairs
• Listen to customer concerns and accurately document them
• Provide recommendations for necessary repairs and maintenance based on customer concerns and vehicle inspections
• Explain repair estimates and obtain customer approval for work to be performed
• Coordinate with technicians to ensure timely completion of repairs
• Keep customers informed of the status of their vehicles throughout the repair process
• Handle customer inquiries and resolve any issues or complaints in a professional and timely manner
• Maintain accurate records of customer interactions and transactions

Experience :

Previous experience in the automotive industry, preferably as a Service Advisor or in a related role

Knowledge of auto body repair, suspension, diesel engine repair, brake repair, and other automotive services

Familiarity with dealership operations and procedures

Strong mechanical aptitude and understanding of vehicle systems

Excellent customer service skills with the ability to build rapport and establish trust with customers

Effective communication skills, both verbal and written

Ability to multitask and prioritize tasks in a fast-paced environment

Proficient computer skills for entering and retrieving customer information

Tekion and wiADVISOR experience a plus

Available to work Saturdays

Job Type : Full-time

Benefits :

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance