Contact Center Manager

Contact Center Manager

Do you thrive in fast-paced environments where leadership, strategy, and service excellence come together? Community Choice Credit Union is looking for a Contact Center Manager to lead our frontline teams and deliver an exceptional member experience every day. This is your opportunity to drive strategy, inspire teams, and make a lasting impact on thousands of members who rely on us for their financial needs.

What You'll Do :

• Lead with vision : Oversee daily contact center operations while aligning with organizational goals and service standards.
• Inspire teams : Coach and develop Team Managers, fostering a culture of accountability, growth, and recognition.
• Drive results : Monitor KPIs such as service levels, quality scores, and Net Promoter Score (NPS) to ensure strong performance.
• Collaborate across the credit union : Partner with Quality, Training, IT, and senior leadership to deliver innovative solutions.
• Manage resources : Oversee staffing, workforce planning, budgeting, and technology to maximize efficiency.

What We're Looking For :

Why Join Us?

At Community Choice, we believe in empowering our people to grow, lead, and innovate. As Contact Center Manager, you'll play a key role in shaping how we serve members and support your team in reaching their full potential. We offer :