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IT Technician
IT TechnicianAddiction Treatment Services • Traverse City, MI, US
IT Technician

IT Technician

Addiction Treatment Services • Traverse City, MI, US
10 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $20

General Description

The Information Technology Technician provides technical support to ensure the effective operation of the agencys information systems, telecommunications, and related infrastructure. This position supports staff with IT needs, manages help desk tickets, assists with training, and contributes to system maintenance and upgrades. This is an in person position.

Essential Duties and Responsibilities

  • Provide technical support and troubleshooting for hardware, software, and network issues.
  • Monitor and respond to Help Desk tickets in a timely manner
  • Support the setup and maintenance of computers, phones, and other technology
  • Assist in onboarding and training new staff on IT systems and applications
  • Maintain documentation for IT processes, systems, and assets
  • Participating in IT and operations planning meetings
  • Perform other duties as assigned by the Director of Operations

Daily Tasks

  • Resolve user technical issues (in-person, phone, or remote)
  • Maintain and update agency communication tools and systems
  • Provide program support, including technological needs for Recovery Homes
  • Support routine system checks and updates

    • Qualifications

  • High school diploma required, associates degree in IT or related field preferred
  • Prior IT support or related technical experience required
  • Weekend availability required
  • Strong computer and data entry skills
  • Knowledge of Microsoft 365, networking basics, and troubleshooting methods
  • Strong communication and customer service skills

    • Preferred Skills

  • Advanced Microsoft Office Suite skills
  • Electronic Health Record (EHR) system experience a plus
  • Small and large-scale project management experience a plus
  • CompTIA A+, Network+, or equivalent certification preferred

    • Physical Requirements

    Ability to sit and stand for long periods of time. Ability to lift up to 25lbs.

    Benefits

  • Medical
  • Dental
  • Vision
  • 401k with 5% match
  • PTO

    • This job description is intended to indicate the kinds of tasks and levels of work that will be required of this position. These duties shall not be held to exclude other duties not mentioned that are of a similar level of difficulty. Your supervisor may assign, direct and modify duties as needed. I understand that Addiction Treatment Services, Inc. is an At Will Employer and that this job description does not constitute a contract of employment

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    It Technician • Traverse City, MI, US