Mortgage Processor

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates : Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The Mortgage Processor is responsible for compilation, verification and review of first mortgage loan applications. The Mortgage Processor works closely with Mortgage Loan Officers to ensure a timely and accurate experience for our members throughout the entire mortgage process.

Essential Functions and Responsibilities

Oversees loan files received from Mortgage Loan Officers (MLOs) through Final Approval. Retrieves and reviews initial disclosures from borrowers. Works with MLOs to address inconsistencies and ensure data is accurate. Ensures that all loan documentation is complete, accurate, verified and in compliance with company and / or investor policies. Conducts weekly pipeline meetings with MLO to keep them updated on the status of loans and any outstanding issues requiring their attention. Manages pipeline to meet departmental SLAs. Focuses on pipeline management using LOS system to track dates. Reviews members' assets, liabilities, income, employment history and other factors to determine eligibility. Resubmits loans to Automated Underwriting Systems (DU and LPA) and reviews findings. Reviews application rate locks and tracks changes of circumstance with Lockdesk to ensure accuracy. Requests change of circumstance within 3 days of occurrence. Orders appraisals and completes a comprehensive review of the appraisal upon receipt. Obtains verifications of employment, mortgage, rent, insurance and other items necessary to document the loan application. Orders tax transcripts from the Internal Revenue Service. Orders titles from closing agent and reviews for exceptions upon receipt. Orders and reviews third party fraud report for non-disclosed items. Monitors loans for compliance with ECOA, TRID, and other regulatory guidelines. Prepares credit and collateral packages for submission to underwriting within 2 business days. Coordinates with MLOs and members to address underwriting conditions and prepare the file for resubmission. Acts as point of contact for members, realtors, appraisers, Truliant staff and attorneys. Keeps all parties abreast of loan progression. Coordinates loan closings with members, attorneys and Truliant closing staff. Reviews loan files to ensure completion of HMDA data. Remains informed about investor guidelines, government regulations and best practices to ensure compliance with applicable rules.

Other Duties and Responsibilities

Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities

• Must have sound understanding of standard concepts, practices, procedures, regulations and compliance within the loan origination environment, as well as services offered by the Credit Union
• Must be familiar with underwriting guidelines and real estate lending compliance, including but not limited to HMDA, TRID, Fair Lending and ECOA
• Must have sound judgment, excellent critical thinking skills and the ability to manage and prioritize multiple tasks
• Must be flexible and able to shift resources and priorities as required
• Must have excellent communication skills in English, both verbal and written
• Must have intermediate knowledge of Microsoft Outlook, Excel and Word
• Must have ability to understand all business processes within the credit union
• Must have an NMLS number or meet requirements to obtain one
• Must be detail oriented and well organized
• Must be able to work in a general office environment
• Must be able to complete all assignments with minimal supervision
• Should possess a strong commitment to providing excellent service to Truliant's members

Physical Requirements

Education and Background

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits :