Assistant Front Office Manager at Renaissance Westerville

Overview

Assistant Front Office Manager. Location : Renaissance Columbus Westerville-Polaris Hotel. Company : Concord Hospitality Enterprises. Concord Hospitality is seeking a passionate and proactive Assistant Front Office Manager to support the leadership of our guest services team. This role plays a key part in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk.

Responsibilities

• Lead and support front desk associates to deliver exceptional guest service
• Proactively resolve guest concerns and ensure a seamless experience
• Monitor Guest Satisfaction Survey (GSS) results and implement improvement plans
• Assist in managing front office operations, revenue strategies, and inventory
• Oversee staff scheduling, hiring, onboarding, and performance management
• Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
• Contribute to departmental budgeting and financial goal setting
• Collaborate with the Front Office Manager to foster a culture of service excellence

Qualifications

Why Join Concord?

At Concord Hospitality, we believe in putting our Associates First. We offer :

We're proud of our culture built on our five cornerstones : Quality, Integrity, Community, Profitability, and FUN.

Our Commitment to You

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all associates. Concord Hospitality is proud to be a "Great Place to Work for All."

Seniority level

Employment type

Job function

Industries

J-18808-Ljbffr