Customer Relations Representative

Job Description

Job Description

Job Description

Ingram Content Group (ICG)  is hiring for a   Customer Relations Representative  to join our Tennessee Book Company team in  LaVergne, TN (Greater Nashville Area). We’re looking for an individual to serve as the primary contact point for customers. Provide efficient processing of all customer orders, including problems with shipments and return authorizations. Respond directly to customer inquiries which includes general product questions, stock availability, shortages, overages, damaged product, billing errors and shipping errors. Provide support for worktext fulfillment in subsequent years of adoption

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications :

• High School Diploma or equivalent
• 6 months prior work experience order entry or filing (numeric and alphabetical)
• 1 year in at least one previous job
• 1 year work experience in an office environment and customer service

Key Responsibilities :

Hiring Salary Range :  $17.99HR - $21.77HR. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to :   the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks / Benefits :

10 vacation days & 10 sick days accrued annually and 3 personal days

Company match program for United Way donations

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.