Sr Genesys Cloud Engineer

Syntricate TechnologiesTexas City, TX, United States

4 days ago

Job type

Full-time

Job description

Hope you are doing well

Number of position : 3

Only Full Time - No C2C and No Contract

I, Abhishek would like to share a job opportunity as Sr Genesys Cloud Engineer in Irving, TX Remote location for a Fulltime position.

In case, if you are not comfortable with this location, please share your preference with contact details for further requirements

Kindly find the JD below and let me know if you are available for the same.

Sr Genesys Cloud Engineer

Job Location Irving, TX or Remote

Duration : Full Time

Technical / Functional Skills

Bachelor's degree preferred.

Genesys Certified Professional Certification highly preferred

Cisco Contact Center Certififcation (or related)

Minimum 3 years of experience working on Genesys Cloud / Pure Cloud Contact Center platform

Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.

Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)

Experience in Genesys Dialog engines and BOT flow development

3rd party integrations- Salesforce, e911, CCSP.

o bility to control or lead conversations with various support groups

Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.

Strong cross technical background with proven troubleshooting skills

Experience Required

Typically, 3-4 years of experience working with Genesys cloud

Contact Center Solutions : Extensive experience in designing, implementing and managing contact center services.

System Integration : Proven experience in integrating Genesys cloud with other enterprise system.

Genesys Cloud : Hands on experience with Genesys cloud architecture, API's & tools

Experience providing technical support & troubleshooting for Genesys cloud or similar systems.

Experience working in industries that heavily rely on contact centers, such as telecommunications, customer service, finance or healthcare etc

Please reply me with your updated resume and required details :

Full Name :

Best number to reach you :

Work authorization / Visa Status :

Current Location :

Current Compensation :

Expected Compensation :

Best time to call you :

Waiting for your earliest response

Sincerely yours,

Abhishek Rana

Sr. Technical Recruiter | Syntricate Technologies Inc.

Direct : (786) 607-0763

LinkedIn -

Email : abhishek@syntricatetechnologies.com | Web : www.syntricatetechnologies.com

Boston, MA

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Sr Cloud Engineer • Texas City, TX, United States

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