Referral Relations Coordinator

Arnold & Itkin LLP is looking for an enthusiastic and detail-oriented Referral Relations Coordinator to join our team. The ideal candidate will serve as the main liaison for all referral partners, managing inquiries, updates, and ongoing communication. This is a full-time, hourly position that is onsite and will report directly to our Chief Legal Officer at our corporate headquarters in Houston, TX.

DUTIES AND RESPONSIBILITIES:

• Conduct regular outreach to referral partners to strengthen relationships, ensure satisfaction, and support continued collaboration
• Maintain a professional, prompt, and consistent communication standard that reflects the firm’s values
• Address and resolve any confusion related to referred cases, including intake questions, status updates, or point-of-contact issues
• Coordinate with internal teams to gather or relay accurate case information to referral partners in a timely manner
• Track follow-up needs, outstanding items, and communication loops to ensure nothing falls through the cracks
• Maintain organized records of referral partner interactions, call logs, and communication summaries
• Assist in creating monthly or quarterly referral reports, including performance metrics and activity tracking
• Support internal leadership (CLO) with special projects related to referral outreach, data organization, or relationship initiatives
• Identify opportunities to strengthen existing referral partnerships or re-engage inactive ones
• Assist with coordination of referral-related events, appreciation initiatives, or outreach campaigns
• Provide feedback to leadership on trends, recurring issues, or opportunities for partnership expansion

QUALIFICATIONS:

• 2-3 years of experience in client relations or partnership management
• Prior experience in client relations, legal administration, marketing, or professional services preferred
• Exceptional verbal and written communication skills with a strong customer service mindset
• Highly organized with the ability to manage multiple communication channels and deadlines
• Strong attention to detail and follow-through; able to maintain thorough documentation
• Proficiency in CRM tools, case management systems, or Microsoft Office is a plus

Education/ Certification

• Bachelor’s degree in Marketing and Communications or related degree is required

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