Hybrid Account Manager

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Texas, United States

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Hybrid Account Manager

159953

Hybrid Account Manager

Drives growth and retention across assigned regional accounts, primarily through remote engagement. Serves as the main point of contact, managing the full sales cycle and collaborating with internal teams to ensure effective resource deployment.

Responsibilities :

• Build and maintain strong relationships with existing and new customers.
• Conduct weekly sales calls and virtual meetings.
• Increase sales across all product lines within the territory.
• Coordinate with trainers for onboarding and product training.
• Identify and prioritize new account leads.
• Conduct quarterly business reviews and recommend marketing strategies.
• Provide tailored solutions with a concierge-style approach.
• Ensure high-quality service through consistent follow-up.
• Document all customer interactions in CRM daily.
• Comply with company policies and all applicable laws.
• Perform other duties as assigned.

Success Metrics

• Sales and financial targets for owned accounts.
• Activity levels and funnel progress in key locations.

More about you :

• High School Diploma or equivalent, Masters, Bachelor's preferred
• 2+ years in inside sales or account management.
• Strong understanding of the sales process and customer service.
• Proven problem-solving and multitasking skills.
• Ability to build relationships in a remote setting.
• Excellent communication and organizational skills.
• Experience in hearing healthcare or business consulting a plus.
• Self motivated, results driven, curious, and resilient
• Familiarity with hearing instrument technology preferred.
• Prior field sales experience in medical devices a plus.
• Proficient in Microsoft Office and CRM systems.

A minimum of 200Mb / sec download and 10Mb / sec upload speed internet connectivity is required to support any remote / hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

What we offer :

• Medical, dental and vision coverage
• Health Savings, Health Reimbursement, Flexible Spending / Dependent Care Accounts
• TeleHealth options
• 401k plan with company match

Company paid life / ad&d insurance

• Additional supplemental life / ad&d coverage available

Company paid Short / Long-Term Disability coverage (STD / LTD)

• STD LTD Buy-ups available
• Accident / Hospital Indemnity coverage
• Legal / ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays
• Paid parental bonding leave
• Employee Assistance Program (24 / 7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused : D&I council and employee resource groups
• Plan rules / offerings dependent upon group Company / location .

This role's pay range is between : $65,000-$80,000. This role is also bonus eligible.

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Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.