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Healthcare Intake Coordinator

Healthcare Intake Coordinator

Catholic Community ServicesUniversity Place, WA, United States
8 days ago
Job type
  • Part-time
Job description

HEALTHCARE INTAKE COORDINATOR

(Master's level - INTAKE SPECIALIST)

UNIVERSITY PLACE, WA

Interested in supplementing your current work or want to work part-time only?

PART-TIME VARIABLE HOURS (2-10 HRS) FROM WEEK TO WEEK

Catholic Community Services, Family Behavioral Health is looking for a Intake Specialist who wants to join our team of innovators who continually "push the envelope" and challenges traditional thinking in Behavioral Health.

WHO ARE WE :

We are a values-driven organization, providing family oriented mental health care for children, youth and families in their own home and community. Our enthusiastic clinical teams provide whatever is needed to help children and youth remain safely in their own home with their family, restoring hope, providing intense mental health services and supports, and helping to strengthen the family unity. With sites located in Tukwila, Tacoma, Olympia, Shelton, Bremerton, Aberdeen, Yelm, Vancouver, and Portland Oregon, we offer comprehensive intensive, Wrap-around mental health services to a diverse population for youth and families. We employ over 750 caring and compassionate employees.

WHAT WE VALUE :

Compassion Diversity Strength-Based-Approach Social-Justice & Our Staff!

WHAT WE OFFER :

  • Starting Pay Range : $41.64 - 46.32 per hour

BENEFITS :

  • Prorated paid sick leave
  • Retirement Plans : 403-B Employee Savings Plan
  • Employer Contribution Pension, if eligibility requirements are met

    • Training and Supervision :

  • Extensive training in multiple clinical approaches as well as trainings in related areas
  • Daily and weekly supervision with your Clinical Supervisor

    • We strive to help children and families live together safely and securely with hope and promise. We serve as a catalyst for change when appropriate, challenging long-standing service traditions in community behavioral health. We behave with Humility, Passion for our Mission, and Compassion and Respectful Interactions. We value learning and offer alternatives and we stand strong to help child-serving systems understand our alternative paradigm while strengthening partnerships. We do not compromise our values.

    This position is the first clinical contact for children, youth and families seeking referral and access to intensive level behavioral health services. The Intake Specialist is responsible for completing the behavioral health intake process as prescribed by Medicaid and WAC for each child assigned which includes : completing a diagnostic formulation using clinical and diagnostic assessment tools, gathering child and family medical and behavioral health information, completing complex behavioral health intake documentation and determining initial treatment areas for intensive behavioral health services. The Intake Specialist will meet with the referred child and their family in the home, hospital or other community setting, engaging with the family, providing support as needed throughout the clinical intake process. The Intake Specialist will track all intake data and diagnostic information, utilization and response timeframes and enter data into an Electronic Health record. Work is performed under the supervision of the Clinical Supervisor or Clinical Manager

    This position will be based out of FBH Westside, University Place office. This position requires scheduling flexibility to meet the needs of youth and families served. The services we offer will be provided in community-based settings and in family homes. Work is performed under the supervision of the Clinical Supervisor or Clinical Manager.

    Clinical

  • Utilize Clinical assessment and engagement skills to meet with child, youth and family in the home, hospital or other community settings to gather demographic, clinical / situation information and assess for service need and intensity.
  • Complete behavioral health clinical assessment tools including the CANS Assessment.
  • Demonstrate familiarity with DSM criteria for clinical mental health diagnoses and formulate a clinical diagnosis based on client background and presenting behavioral health issues and concerns.
  • Engage the child and family during the referral session, assessing for immediate safety needs and concerns and ensuring clinical support for the safety of the child throughout the referral determination process.
  • Gather information from medical, behavioral health and other community providers for children / youth referred to support assessment for and access to services.
  • Using an Electronic Health Record, Provider One, verify Medicaid eligibility for services.
  • Complete all Medicaid and WAC required intake documentation and client enrollment information, ensuring appropriate Medicaid coding and entering information into an electronic health record as required by funder and WAC timeframes.
  • For referrals meeting access to care criteria, assess acuity level for response and coordinate referral assignment with identified clinical manager / supervisor.
  • Communicate referral dispositions to Medicaid and BHO funders and obtain pre-authorization for those meeting service criteria. For those referrals not meeting criteria, report disposition information to funder in monthly reports.
  • For referrals not meeting criteria for services, assist referent in resolving presenting concern, e.g. makes referrals to community resources, utilizing motivational interviewing and solution focused principles to resolve issue(s).

    • Manage access to services

  • Support and facilitate referral access in the community : represent Family Behavioral Health Services in the community by community outreach and collaboration. Develop and maintain strong and active relationships with funders, Behavioral health and Medical providers, Children's Administration, Juvenile Justice, community organizations, and other referral sources.
  • Maintain on-going clinical contact with children / youth meeting access criteria for services pending clinical assignment, ensure appropriate and timely coordination, collaboration and support for behavioral health supports.
  • Maintain contact with referents (community medical and behavioral health professionals) so that if youth is not immediately assigned, they are informed of the clinical intake process and authorization and approval for services.
  • Demonstrate flexibility and organization to respond to urgent referral requests in the home and community as needed, including flexibility to meet family and community needs after 5pm and on weekends.
  • Maintain knowledge of community behavioral health and other support services to ensure all referents are linked to helping resources in their local communities from service referral to eligibility determination and disposition.
  • Complete complex clinical intake documentation as required by funders and Medicaid, tracking client enrollment and referral documentation in clinical dashboard as needed for system wide behavioral health outcome reports.
  • Utilize tracking processes to monitor timeliness of intake response / process and case assignment to on-going clinician.
  • Support and facilitate support and service access in the community : represent Family Behavioral Health Services in the community by community outreach and collaboration. Develop and maintain strong and active relationships with funders, Behavioral health and Medical providers, Children's Administration, Juvenile Justice, community organizations, and other referral sources.
  • Participate in regular after-hours crisis coverage rotation
  • Carry cases as primary or assisting clinician as assigned

    • Utilization tracking

  • Track and record Verification of Medicaid eligibility for all children / youth referred.
  • Maintain tracking list of process steps for completion of required referral and intake activities, such as clinical assessment completion, referral dispositions, schedule and completed behavioral health intakes, initial treatment planning sessions with families, Medicaid authorizations and re-authorizations.

    • Quality Improvement

  • Participate in audit preparation and review of clinical records to ensure content, format, timeliness and quality standards of referral and initial documentation are Medicaid compliant for all children and youth.

    • HIPAA :

  • Responsible for upholding a culture of privacy and security in highly confidential work environment (HIPAA covered entity service area).
  • Complies with all CCSWW policies and procedures that involve access to and safe guarding of client Protected Health Information (all forms).

    • WHAT WE ARE SEEKING IN A CANDIDATE :

  • Master's degree in social service field with some clinical experience working with children and families including knowledge of behavioral health and child welfare service systems.
  • Mental Health Professional or eligibility , per WAC requirement.
  • Washington State Counselor registration or eligible .
  • Clinical knowledge of DSM diagnostic and clinical criteria.
  • Demonstrated clinical engagement skills which may include Motivational Interviewing or Collaborative Problem Solving.
  • Certification and competency in clinical assessment process including eligibility for certification in the CANS-Child / Adolescent Needs / Strengths Assessment, CALOCUS and knowledge in functional family clinical assessments.
  • Must be available, mostly afternoons and evenings, with occasional weekend availability with advanced notice.
  • Excellent oral and written communication skills.
  • Highly organized and a self-starter.
  • Computer proficiency in Excel and Word and knowledge of Behavioral Health (EHR) electronic health record systems.
  • Well-developed office skills, including phone systems, data entry, etc.
  • Must have an acceptable driving record per CCS' driving policy (required to provide current driving abstract).
  • Strength-based, family-oriented and solution-focused perspective.
  • Applicant must successfully pass required background checks prior to an offer of employment.
  • Ability to work both independently and as a member of a team.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

    • Preferred Qualifications

  • Bilingual in Spanish and English.
  • Experience completing mental health or social service intake assessments.

    • ABOUT PIERCE COUNTY :

    This position will serve all Pierce county which includes Tacoma, University Place, Lakewood, Puyallup, Fife and other neighboring cities. The home office is in University Place. Enjoy all our small city has to offer :

  • Between the shores of the Puget Sound and the shadow of Mount Rainier, Pierce County ultimate destination for recreation and relaxation. Enjoy spectacular views, Commencement Bay, walking trails, boating, and close proximity to Seattle or Olympia, WA.
  • You will enjoy outstanding restaurants with gourmands and culinary connoisseurs who have cultivated a scene that's made national press, with top-notch meeting and convention spaces, and huge headliner concerts have drawn visitors from across the globe.

    • If you are passionate about providing strength-based mental health services for children, youth and their family, we would love to hear from you!

    If you are on our careers page and you are interested in being considered for this opening : please click on "Apply" to upload your resume and answer a few questions for consideration.

    If you are not on our careers page : please copy and paste the following URL into your browser : FBH Jobs to view our opportunities. Search for your jobs of interest and click on "Apply" to upload your resume and answer a few questions for consideration.

    For additional questions, contact Karla Lacktorin , Regional Clinical Recruiter, at karlal@ccsww.org

    Catholic Community Services and Catholic Housing Services is and Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

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    Intake Coordinator • University Place, WA, United States

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