Currency Admin Client Service Associate

Job Description

Job Description

We are looking for a dedicated Client Service Associate to join our team in Boston, Massachusetts. In this role, you will manage daily production tasks and provide exceptional client support for the Currency Administration mandates. The ideal candidate will have strong communication skills and a keen interest in finance and markets. This is a long-term contract position with the potential for extension based on business needs.

Responsibilities :

• Handle daily tasks for assigned Currency Administration client relationships, ensuring timely responses to inquiries and delivery of client services.
• Collaborate with regional offices to guarantee all client deliverables are completed accurately and on time.
• Apply comprehensive product knowledge by adhering to established procedures and maintaining quality standards.
• Ensure seamless communication and coordination across teams to uphold client satisfaction.
• Conduct quality assurance checks to maintain accuracy and reliability in client deliverables.
• Utilize Microsoft Excel to organize, analyze, and report data efficiently.
• Support continuous improvement initiatives to enhance client service processes.
• Stay informed about industry trends and financial markets to better serve client needs.
• Respond to client inquiries with professionalism and clarity, ensuring a positive experience.
• Assist in the development and refinement of team procedures to improve workflow efficiency.
• Bachelor’s degree or equivalent educational background.
• Strong verbal and written communication skills in English; proficiency in additional languages is an advantage.
• Proficiency in Microsoft Excel for data management and reporting.
• Ability to follow detailed procedures with accuracy and consistency.
• Interest in finance and markets, with a willingness to learn and grow in the field.
• Experience in fund accounting or foreign exchange is beneficial but not required.
• Capability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A collaborative mindset with a focus on delivering high-quality client service.