Collections SpecialistCreative Financial Staffing • Buffalo Grove, IL, United States

Collections Specialist

Creative Financial Staffing • Buffalo Grove, IL, United States

2 days ago

Job type

Full-time

Job description

Collections Specialist

$62,000 to $73,000

Why Work Here :

Small, close-knit team

Very tenured employees

Hybrid role : only 2 days in office

Room for growth in department and within company

Employee centered organization; prefer to grow employees internally

Responsibilities :

Handling and follow up on delinquent customer accounts within the robust International portfolio for the purpose of collecting payments on overdue invoices.
Primary collections focus on delinquent customer accounts located in the Middle East.
Providing overall collections support for the International Region Leaders
Providing overall collection support (REVIEW, ANALYSIS, RECONCILIATION) related to customer credit holds, credit checks and disputed items to ensure accurate customer receivable balances.
Providing overall support within the Customer Financial Services Team r

Specific Duties

Primary duties and responsibilities of INTERNATIONAL Collection Specialist :

Collection of delinquent International accounts with complex Bill To / Ship To relationships primarily focused within the Middle East

Responsible for developing professional relationships both internal and external including direct collaboration with Region Leaders,

Analyze payment trends to provide the appropriate customer credit limits

Obtain a solid understanding of portfolio to effectively communicate outstanding disputes, challenges and open issues with direct managers, IRL's and upper management.

Responsible for the overall management of customer credit holds, credit limits, credit checks, disputed items and timely submissions of credit / debit adjustments, write-off adjustments and PO sensitive customers to ensure accurate customer receivable balances and resolution.

Responsible for the coordination and completion of customer special handling requests. (i.e. custom invoices, payment plan agreements, customer portals…)

Responsible for account reconciliations and account analysis to resolve customer disputes in a timely fashion.

Adhere to the collection strategies within Oracle including maintaining accurate, factual commentary of customer collection history.

Determine ways to improve DBO within the International portfolio.

Understands and demonstrates Core Values.

Collaborate with CSF Staff, Collection Supervisor, CFS Sr. Manager on ongoing enhancements to CFS collection processes and procedures as it relates to the International Portfolio.

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Collection Specialist • Buffalo Grove, IL, United States