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Operations Manager
Operations ManagerFravert Services Inc • Birmingham, AL, US
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Operations Manager

Operations Manager

Fravert Services Inc • Birmingham, AL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Description:

The Operations Manager is responsible for leading and developing a cross-functional team across Project Management, Installation, and Design. This role ensures seamless coordination, process excellence, and customer satisfaction through effective leadership, planning, and execution. The ideal candidate is a hands-on, solutions-oriented leader who thrives in a fast-paced, project-driven environment and is passionate about improving systems, training teams, and delivering exceptional results.

  • Team Leadership & Development
    • Lead, coach, and support a team of Project Managers and department leads across Installation and Design.
    • Assign projects and manage workload balance across the team.
    • Provide guidance on complex or large-scale projects to ensure successful delivery.
    • Recruit, train, and develop team members; implement onboarding and training programs to reduce ramp-up time.
  • Operational Excellence & Process Improvement
    • Identify and implement new technologies, tools, and processes to improve efficiency and quality.
    • Drive continuous improvement initiatives focused on productivity, waste reduction, and profitability.
    • Establish best practices for project execution and operational management.
    • Oversee project documentation, reporting, and communication to ensure consistency and accountability.
  • Quality, Customer Experience & Collaboration
    • Partner with internal departments to ensure alignment and collaboration across functions.
    • Lead resolution of customer issues or complaints through established quality processes.
    • Maintain a culture of ownership, responsiveness, and accountability throughout the team.
  • Financial & Performance Management
    • Monitor key operational metrics including contribution margin, project timelines, and budget adherence.
    • Participate in annual budget development and CapEx planning.
    • Align operational priorities with company goals and performance targets.
  • Other Duties as Assigned
    • Support the President and leadership team with special initiatives and strategic projects as needed.


Requirements:

Education:

  • Bachelor’s degree required (Construction Management, Business Administration, or related field preferred).

Experience:

  • 5–10 years of experience in project management, preferably within construction, manufacturing, or signage environments.
  • 3–5 years of experience in a management or leadership role.
  • Proven experience driving process improvement and leading cross-functional teams.

Skills & Competencies:

  • Strong understanding of the construction or fabrication industry.
  • Proficiency with Microsoft 365 and project management tools.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to lead under pressure and meet tight deadlines.
  • Experience in the signage or architectural graphics industry is a plus.
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Operations Manager • Birmingham, AL, US

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