TtuloGerente General

General Description

The general manager directs the restaurant to ensure high customer-centric performance and an agile operation that promotes customer loyalty. Represents Campero as a local face of the brand. Responsible for the intricacies of running a successful Campero restaurant.

Responsibilities

Establish objectives and goals for operations and oversee daily shift operations

Pursues implementation of best practices in operation

Models passion for service, establishing a dynamic of interaction with restaurant customers and employees

Addresses and resolves issues that arise in restaurant operation

Involves in operational and technical training of employees

Provides timely feedback on performance and ensures the team is developing according to plan, ensuring incoming staff meet company policy

Maintains food safety and quality standards

Verifies customer satisfaction / Handles customer complaints, interact with guests to obtain feedback on product quality and service levels

Organizes schedules, tracks employee hours, and records payroll data

Places orders from suppliers

Manages profit and losses

Ensures all cash withdrawals at the end of the day are completed correctly

Coordinates daily restaurant front and internal operations

Controls operational costs and identifies ways for operational efficiency

Coordinates recruitment, selection, and onboarding to maintain a complete team in the restaurant

Maintains general standards of sanitation, health, cleanliness, and safety for food preparation areas, kitchen services, dishware, and utensils

Follows and complies with all safety rules, policies, and procedures

Expected Behaviors

Friendly and welcoming attitude / Models customer orientation to other employees

Must have excellent interpersonal communication skills to work with others

Energetic team leader : inspires and empowers the team and constantly works to achieve an attractive environment

Promotes a culture of operational excellence and passion for service

Anticipates and prevents problems with a proactive attitude

Sense of urgency

Attention to detail

Helps proactively where most needed in the restaurant