Overview
Job Title : Assistant Community Manager
Company : Red Tail Residential
Location : TBD
Status : Full Time, Non-Exempt
Supervisor : Community Manager, Multi-Site Community Manager, Area Support Community Manager, Senior Community Manager
Responsibilities
- Deliver exceptional customer service and handle leasing activities including showing units, processing applications, and managing move-ins.
- Update unit availability daily; process maintenance work orders; adhere to operating procedures and policies.
- Manage collections in accordance with company standards; maintain resident files for accuracy.
- Oversee move-in appointments and inspections to meet Red Tail’s standards; resolve resident complaints; conduct move-out inspections.
- Manage deposit accounting with Community Manager approval; maintain accurate account records (NSFs, rent allowances, concessions, rent increases, and other approved transactions).
- Provide clerical and phone support as needed and perform tasks as assigned by the Supervisor.
Special Requirements
Physical demands : Sit, stand, walk, talk, hear, reach with limbs; occasional climbing; vision requirements; able to work at a computer and on the phone for extended periods; detect alarms; flexible hours and weekends as needed.Attendance / Travel
Full-time position; may require some nights, weekends, and holidays; regular attendance and participation in company events.Essential Functions
Address needs of residents, prospects, and vendors with a focus on customer service and sales.Handle high-stress situations; demonstrate leadership; communicate effectively; strong collections skills.Administrative and organizational strengths; time management and prioritization; knowledge of fair housing / state law.Strong sales background; proficiency with on-site resident management software.Qualifications
Computer Skills : Intermediate computer and Internet knowledge; MS Word, Excel, Outlook; familiarity with Yardi, Voyager, LRO, Entrata, Resident Check preferred.Learning And Development : Commitment to ongoing professional development through company programs.Education : High school diploma or equivalent required. CPM, CAM, RMP, or CMCA certifications preferred but not required. Ability to perform intermediate mathematical functions and use on-site resident management software.Professional Experience : Two years of experience in residential community management in the multifamily industry required.Equal Employment Opportunity
Northshore Personnel Services Inc. is an equal opportunity employer; qualified applicants will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Company
Website : WWW.RTRESI.COM
Employment Type
Full-timeJob Function
Marketing and Sales#J-18808-Ljbffr