BDC REPRESENTATIVE

Job Description

Job Description

Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.

The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.

Responsibilities

• Handle all incoming sales leads from phone calls, online inquiries, social media, and third-party lead providers.
• Promptly respond to customer inquiries via phone, email, and text.
• Qualify leads and schedule sales appointments for the appropriate sales team members.
• Follow up with no-show appointments and unsold showroom traffic to encourage re-engagement.
• Maintain consistent communication with potential buyers throughout their decision-making process.
• Track all customer interactions and update status in the CRM system
• Achieve daily, weekly, and monthly lead contact and appointment-setting goals.
• Coordinate with the sales team to ensure appointment follow-through and customer satisfaction.
• Stay updated on dealership inventory, promotions, and new model features
• Full-time position; must be avaialbe to work some evenings and weekends.

Qualifications

Excellent verbal and written communication skills.

Confident and courteous phone presence.

Strong organizational and time management skills.

Ability to work in a fast-paced, team-oriented environment.

Familiarity with CRM tools and dealership software is a plus.

High school diploma or equivalent required; associate or bachelor’s degree a plus.

Bilingual abilities are a strong advantage.

Compensation

Weekly Salary + Performance based commission

Bonus Opportunity Available

Benefits :

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

About Us :

At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!