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Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Tomica Hodge - State Farm AgentMadison Heights, MI, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • Hourly PLUS Commission
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

About our Agency

Before becoming a State Farm Agent, Tomica spent three years as an agency manager alongside a State Farm Agent. This experience provided her with a unique opportunity for personal growth while allowing her to help others and mentor her peers. Witnessing firsthand the positive financial impact State Farm has on customers and families, Tomica is now dedicated to empowering individuals and families to proactively protect themselves against the unexpected.

Now in her fifth year as a successful State Farm Agent, Tomica leads a team of four, delivering high-quality service and engaging in meaningful, needs-based conversations with our customers. We take pride in our deep community involvement, proudly sponsoring The Winners Circle Church and Chippewa Valley High Athletics, while also actively contributing to various local initiatives.

If youre looking to join a purpose-driven agency that values community impact and team collaboration, we would love to welcome you to our team!

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES :

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Promote successful and long-lasting customer relations.

    • QUALIFICATIONS :

  • Self-Sufficient : Demonstrates the ability to work independently, take initiative, and solve problems without constant supervision.
  • Organizational Skills : Maintains structured processes and systems to manage workload, track progress, and ensure accuracy in all tasks.
  • Time Management : Effectively prioritizes tasks, meets deadlines, and manages time efficiently to maximize productivity.
  • Communication Skills : Communicates clearly and effectively, both verbally and written, to foster strong customer relationships.
  • Drive : Exhibits a strong motivation to achieve goals, continuously seeks improvement, and demonstrates a proactive approach to challenges.
  • Coachable : Open to feedback and new ideas, eager to learn and grow, and willing to adapt to improve performance.
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    Representative State • Madison Heights, MI, US

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