Client Manager - US Large Market

Client Manager, U.S. Large Enterprises

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and a commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic commercial services relationships with clients, including many multi-national organizations. This Client Manager, U.S. Large Enterprises, is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio of approximately 10 clients in the Mid-Atlantic United States.

How will you make an impact in this role? Serve as a payments expert to proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to drive spend expansion / growth. Lead development of proposals and pricing for client renewals and expansion, negotiate client contracts, and oversee implementation of solutions. Engage, develop, and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. Identify and develop relationships with decision-makers within client organizations to influence program management and growth.

Qualifications : Minimum of 5 years prior strategic relationship management and / or sales experience. Must possess a sense of urgency and deep resilience to drive results and win. Experience with managing complex and challenging clients. Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies. Experience with the following industries preferred : Food & Beverage, Retail, Business & Professional Services, Financial Services, Information Technology, Media & Entertainment. Entrepreneurial approach to portfolio management; able to identify opportunities and manage through the sales process. Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. Effective oral and written communication skills, with the ability to influence internal and external partners. Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. Must be able to work in a virtual environment. Salary Range : $89,250.00 to $150,250.00 annually bonus benefits.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.