Loan Processor

Loan Processor

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Loan Processor supports the Chicago, IL office of CrossCountry Mortgage. The Loan Processor oversees a full pipeline from application through closing. This role is responsible for maintaining organization, communication, and compliance throughout the loan lifecycle.

This position operates within the Central Standard Time Zone working hours to support the Midwest Region.

Job Responsibilities:

• Manage a pipeline of approximately 3540 active loans from application through closing.
• Maintain organization, clear communication, and compliance throughout all stages of the loan lifecycle.
• Maintain accurate, complete, and submission-ready files.
• Adhere to contract deadlines and internal service-level expectations.
• Minimize rework by conducting thorough and accurate initial reviews.
• Contribute to a collaborative and positive team environment.
• Communicate proactively with loan officers, borrowers, and third-party partners throughout the loan process.

Qualifications and Skills:

• 5+ years of experience in mortgage processing.
• Experience handling conventional, FHA, VA, USDA, Jumbo, Non-QM, Bond, and other loan products.
• Experience processing loans independently from initial application through closing.
• Experience managing high-volume workloads while maintaining accuracy and quality.
• Comfortable working in a dynamic, deadline-driven environment.
• Advanced knowledge of income calculation, asset review, and guideline interpretation.
• Familiarity with the LOS platform Encompass and the POS platform Blend, preferred.
• Detail-oriented with awareness of compliance requirements.
• Excellent time management and prioritization skills.
• Excellent communication skills with a professional and borrower-friendly approach.
• Skilled in problem-solving and anticipating file conditions prior to underwriting.
• Skilled in follow-up practices and disciplined documentation.
• Skilled in developing effective solutions, resolving issues efficiently, and maintaining focus in all situations.

Pay Range:

• Hourly Rate: $21.00 - $31.00
• This position is bonus plan eligible

The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

CrossCountry Mortgage, LLC offers more than a job, we offer a career. Apply now to begin your path to success!

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.