SAP ISU CRM Consultant

10+ years of SAP IS-U CRM experience with deep expertise in customer interaction, service processes, and CRM-ISU integration.

Experience in at least 2 end-to-end implementations and AMS support engagements.

Functional & Technical Expertise

o Customer Interaction Center (CIC), Interaction Records, Case Management

o Move-In / Move-Out, Disconnection / Reconnection, Service Orders

o Activity Management, Business Partner Management, Product Modeling

o CRM ISU integration via middleware (data replication, contract sync, device data)

o Seamless touchpoints with Billing, FICA and Device Management.

o ABAP debugging experience preferred, especially across middleware, BOL / GENIL, and UI components.

o Enhancement Spot, BADIs, WebUI configuration, and CRM component extensions.

o Experience in preparing Functional Specs & Business Design Documents.

o Incident resolution across CRM and IS-U modules.

o Root cause analysis for middleware failures, UI exceptions, and service process gaps.

o Handling service requests, change tickets, and functional enhancements.

o Strong communication and Customer facing skills.