Patient Registration Rep

Job Description

Job Description

Duties : Job Summary :

Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.

Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers / customers.

Advocates on the caller / customer behalf to ensure their needs are met.

Acts as a welcoming front door for all callers / customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Skills :

Required Skills & Experience :

One (1) year of experience related to patient admitting, registration and / or insurance eligibility and verification in a hospital or medical office setting.

Strong computer skills and working knowledge of Microsoft Office products.

Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical / non-clinical staff.

Must be willing to be on your feet for long periods and able to instruct others.

Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Preferred Skills & Experience :

EPIC training / experience.

Insurance payor systems experience.

ICD-10 medical terminology experience.

Education : Required Education :

High School Diploma.

Preferred Education :

N / A

Required Certification & Licensure :

N / A

Preferred Certification & Licensure :

N / A