Network I.T. Systems Administrator

This position is an onsite only position in Pinellas County, Florida.

ABOUT THE ORGANIZATION

Established in 1970, Boley Centers, Inc. is a private, non-profit organization serving individuals with mental disabilities, individuals and families who are homeless, Veterans and youth in Pinellas County. Boley Centers has an opportunity for a full-time Network I.T. Systems Administrator to provide advanced, hands-on support for Boley Centers’ server, network, cloud, and security infrastructures across all agency locations. This role ensures system reliability, manages escalated technical issues, performs installation and maintenance on servers and network hardware, supports cloud-based environments, and delivers high-level technical guidance to staff.

DUTIES/RESPONSIBILITIES:

• Supports Microsoft Windows Server environments, including installation, configuration, maintenance, and troubleshooting.
• Administers and supports the Office 365 ecosystem, including Exchange Online, Azure, Intune, and Entra ID.
• Manages Active Directory, Group Policy Objects, DNS, domain services, and identity management in accordance with organizational security practices.
• Supports, maintains, and troubleshoots LAN/WAN environments, firewalls, routing, wireless systems, and network infrastructure.
• Provides Tier 2 and Tier 3 escalated support for desktop, server, and application issues, including after-hours support.
• Performs installation, configuration, and support of Windows and Mac workstations, VDI solutions, and hypervisors.
• Monitors and maintains cloud and on-premises infrastructure performance.
• Plans, organizes, and executes IT projects, including upgrades, migrations, and deployments.
• Maintains and updates technical documentation, configurations, asset records, and procedures.
• Ensures high customer satisfaction through communication and proactive service.
• Follows escalation protocols for complex or urgent issues.
• Typical role distribution: 50% escalated desktop/app support, 30% server support, 10% network support, 5% admin/meetings.

EDUCATION AND EXPERIENCE:

Bachelor’s degree in Information Technology or related field, or equivalent experience. No substitution permitted. Education must be from an accredited school, college, or university.

Minimum five years supporting Windows server/desktop technologies in an enterprise environment, experience with Microsoft Server, exchange Online, Office 365, Azure, Intune, Active Directory, VDI, DNS, hypervisors, and firewall/network systems. Experience in a healthcare environment is a plus.

Certifications: Network+, Security+, Microsoft Azure and/or Microsoft 365 certifications preferred.

Knowledge: Strong (demonstrable) understanding of server, network, cloud, and security administration.

SPECIAL REQUIREMENTS

Valid Florida driver's license, personal vehicle, and current auto insurance.

Must pass a Level II background check.

Florida’s Care Provider Background Screening Clearinghouse helps ensure that caregivers, health workers, and educators meet Level 2 background screening standards before they can work with children, seniors, or other vulnerable groups. For more information, please visit https://info.flclearinghouse.com

Reasonable accommodations will be made for otherwise qualified individuals with a disability. Veterans encouraged to apply. Boley Centers is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use. EOE/ADA/VETERANS/DFWP