Coordinated Entry Intern

IMPACT Inc., a non-profit organization, offers an exciting internship opportunity for students to join our Coordinated Entry team.

With 60 years of experience serving Southeastern Wisconsin, IMPACT helps people take the first step toward changing their life, for good. We assess and guide those experiencing personal crisis toward resources to achieve stability; and collaborate with community partners to foster system improvement.

Our role is critical. Critical conditions. Critical connections. Critical change.

Position Summary :

The Coordinated Entry Intern will assist in assessing and referring clients telephonically and in person at in-reach sites within the Coordinated Entry (CE) system for Milwaukee County. Coordinated Entry is the system by which those in need of homeless services are prioritized into and through the homeless services system. Interns will work with the Coordinated Entry team and will be supervised by the Coordinated Entry Manager.

Responsibilities :

• Triage clients current living situation based on the Housing and Urban Development (HUD) guidelines in coordination with local funding and Continuum of Care (CoC) eligibility requirements.
• Provide assessments, problem solving, information and referral, and crisis intervention, when necessary, in an empathetic and nonjudgmental manner
• Assist clients in developing an action plan within the scope of family, health, and social services that appropriately meets their needs.
• Accurately document customer contacts in a computerized database and other means.
• Provide advocacy for clients and their households experiencing difficulties or lacking in abilities needed to make effective contacts with agencies, programs or groups.
• Participate in ongoing IMPACT and CE training and staff meetings.
• Participate in CoC event planning for events such as Project Homeless Connect
• Responsible for protecting client confidentiality, adhering to all state / federal laws and regulations and HIPAA requirements.
• Actively participate in and support the organization's initiatives.

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IMPACT IS AN EQUAL OPPORTUNITY EMPLOYEE