Automotive- Service Advisor

Job Description

Job Description

Automotive Service Advisor at Moritz Kia - Alliance in Fort Worth, plays a vital role in ensuring excellent customer satisfaction and retention. As a Service Advisor, you will be the first point of contact for customers seeking vehicle maintenance services.

• Greet customers and inquire about their service needs calmly and professionally.
• Advise customers on recommended services and provide accurate estimates for the work required.
• Coordinate service appointments and follow up with customers to ensure satisfaction.
• Communicate effectively with the service team to ensure timely completion of work and high-quality service.
• Handle customer inquiries and complaints with empathy and an aim to achieve resolution.

Requirements :

Do you have experience as a Service Advisor or Service Consultant? We are offering a $5,000 sign on bonus for top advisors.

Service Advisor Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain Customer Happiness scores at or above company standards.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain good working relationship with factory(s) and foster positive employee relations.

Service Advisor Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

Willing to submit to pre-employment background check and drug screen

Service Advisor Benefits

About Us

The Moritz Companies are an established group of family owned automobile dealerships. We have served the automotive needs of North Texas for more than 50 years by maintaining a long-established tradition of excellence and customer satisfaction. Moritz KIA promotes from within and provides and stable work environment for personal and professional growth.   We seek reliable , multi-tasking, organized, personable, hard-working individuals who will share our passion for great service and have a drive to go above and beyond the minimum standard.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.