Clinical Educator

Company Description :

Eitan Medical is a fast-growing global medical device and software solutions company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care - from the hospital to the home.

Purpose of the Position

The Clinical Educator utilizes their clinical expertise to educate and train customers on products within the Eitan Medical portfolio, resulting in successful implementations. They will provide overall coordination and support throughout the entire implementation continuum by providing excellent customer service to their assigned accounts.

Responsibilities (fundamental job duties) :

• Provide in-person and virtual training to clinicians to support implementation of products within the Eitan Medical portfolio, including both hardware and software.
• Utilize clinical expertise to address questions and concerns related to the products.
• Communicate and collaborate with the Director of Clinical Operations to ensure implementations best meet the customer and company needs, resulting in fiscally responsible training plans.
• Provide a customer-centric approach by developing individualized implementation plans that best meet the unique needs of each healthcare organization.
• Maintain a high level of competency and ability to train on all products and supplies for both customer interface and clinical team readiness.
• Ensure accurate and timely documentation of all training completed.
• Advocate for patient safety and quality improvement through escalation of customer feedback and complaints.
• Contribute to the creation and development of training materials to support the ongoing training needs of the business.
• Attend company and industry events to keep abreast of training updates and best practice.
• Adhere to all company policies and procedures.

Reporting Relationships

Position reports to the Director of Clinical Operations - EMNA

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