Collections Specialist

Job Description

At CooperVision, a division of CooperCompanies, we're driven by a unifying purpose to help people to experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com

Scope :

This position performs a wide range of tasks in support of credit, billing, cash applications, and collections.

Job Summary :

The Collections Specialist serves as a liaison for customer billing inquiries and is the focal point for cash application and collections activities. Responsibilities include reconciling accounts receivable, managing collection processes, posting payments, and maintaining collaborative relationships with assigned accounts. The role also involves financial analysis related to establishing customer credit lines.

Essential Functions & Accountabilities :

• Process daily cash receipts and apply incoming customer payments to appropriate accounts and invoices
• Manage discrepancies, deductions, and adjustments
• Perform collection activities for accounts with past-due balances
• Monitor and maintain assigned account portfolio
• Identify potential bad debt and financial exposure risks
• Establish and maintain effective working relationships with customers and internal partners
• Communicate with customers regarding billing and general inquiries
• Reduce accounts receivable aging and delinquency for assigned accounts
• Maintain accurate records related to accounts receivable, credit, discrepancies, and issue resolution
• Generate weekly and / or monthly reports
• Review and process pending orders and account adjustments in accordance with department policies
• Interact with customers and internal teams to resolve disputed items per company policies and procedures
• Collaborate with sales and management to expedite collections and resolve issues
• Assist in financial analysis, credit underwriting, and approval of new accounts
• Support Sales and Marketing teams with customer inquiries, new program launches, and initiatives
• Recommend and prepare severely delinquent accounts for external collection proceedings
• Participate in special projects supporting the Accounts Receivable department and Finance organization

Qualifications

Knowledge, Skills, and Abilities :

Work Environment :

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $24.00 and $28.00. per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Responsibilities

Travel Requirements : No travel required

Qualifications

Knowledge, Skills and Abilities :

Work Environment :

Experience :

Education :

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $25.00 and $28.00 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

#LI-SD1