SMO Group Business Process Manager

Group Business Process Manager

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Reporting to the Sr Director, SMO, the Group Business Process Manager :

• Leads process design, implementation, and quality control monitoring using appropriate methods to identify the opportunities, implement solutions, and measure impact, including operating model projects or shared services transformations;
• Works on multiple large and highly complex projects for operational improvement and provides compelling business cases with proven cost savings or process efficiencies.
• Works with teams across technology and the business segment to align strategic vision and build requirements using their operational knowledge of core back-office functions (e.g., finance, procurement, supply chain) to create an organization design and build end to end business processes and governance structures;
• Has expansive knowledge of operating Model and shared services best practices, key performance indicators, industry trends, continuous process improvement techniques and emerging technologies.

As the SMO Group Business Process Manager, you'll work with a team of problem solvers, helping to solve complex business issues from strategy to execution. Professional skills and responsibilities for this management level include but are not limited to excellent communication and presentation skills to engage with cross-functional stakeholders at all levels; change management expertise to navigate organizational resistance and drive successful transformations; and, the ability to work collaboratively in cross-functional teams and adapt to dynamic business environments.

Job Responsibilities :

Education :

Work Experience :

Knowledge, Skills and Abilities :

At least 18 years of age. Legally authorized to work in the United States.

Travel : Travel Required (Yes / No) : No

DOT Regulated : DOT Regulated Position (Yes / No) : No Safety Sensitive Position (Yes / No) : No

Base Pay Range : $94,600 - $170,600 Corporate Bonus Target : 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance.

To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .

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