Business Program Specialist (US)

Business Program Specialist

Work Location : Mount Laurel, New Jersey, United States Of America Hours : 40 Pay Details : $86,840 - $139,360 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business : Sales & Customer Distribution Support Job Description : The Business Program Specialist leads the development and implementation of national and / or enterprise wide programs, including design, development, implementation, monitoring, reporting and resolution of issues for a specialized functional area.

Depth & Scope

• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas + Integrate knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations + Interpret internal / external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services + Act as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists + Lead cross-functional teams or projects with significant resource requirements, risk and / or complexity + Independently manage end-to-end functional programs + Solve or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions + Use sophisticated analytical thought to exercise judgement and identify solutions + Impact the achievement of sub-function or business line objectives within the area for which they are accountable + Work is guided by policies and industry standards / methods + Communicate difficult concepts; convert information to compelling business context and advice; influence and gain alignment across increasingly senior stakeholders + Work autonomously as the lead and guides others within area of expertise

Education & Experience

Customer Accountabilities

Develops and executes diverse programs, implement and develop activities, tools and programs for businesses, and support business sales / service strategy and management activities Manages, analyzes and draws insights from data to inform priorities and initiatives, including post-implementation reviews and program analysis to ensure solutions continue to meet business strategy and vision Researches, analyzes and develops Best in Class solutions designed to address gaps and developmental priorities aligned to business needs Supports the implementation, management and monitoring of a consistent, disciplined processes / programs Supports the business in identifying and delivering against business projects and initiatives by executing project management deliverables within budget and as per the approved project plan, working with business and various partners to develop the content of those deliverables Supports regulatory applications by providing relative business information for report to the applicable regulatory bodies / responding to requests for information

Shareholder Accountabilities

Adheres to enterprise frameworks or methodologies that relate to activities for our business area Ensures respective programs / policies / practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets) Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations Conducts internal and external research projects; support the development / delivery of presentations / communications to management or broader audience Monitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists Leads / facilitates and / or implements actions / remediation plans to address performance / risk / governance issues Actively manages relationships within and across various business lines, corporate and / or control functions and ensure alignment with enterprise and / or regulatory requirements Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee / Team Accountabilities

Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest Provides thought leadership and / or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit Keeps current on emerging trends / developments and grow knowledge of the business, related tools and techniques Participates in personal performance management and development activities, including cross training within own team Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships Contributes to a fair, positive and equitable environment that supports a diverse workforce Acts as a brand ambassador for your business area / function and the bank, both internally and / or externally

OCC Language

N / A

Physical Requirements

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100% Domestic Travel Occasional International Travel Never Performing sedentary work Continuous Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Occasional Sitting Continuous Standing Occasional Walking Occasional Moving safely in confined spaces Occasional Lifting / Carrying (under 25 lbs.) Occasional Lifting / Carrying (over 25 lbs.) Never Squatting Occasional Bending Occasional Kneeling Never Crawling Never Climbing Never Reaching overhead Never Reaching forward Occasional Pushing Never Pulling Never Twisting Never Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered "essential functions" for ADA purposes.

Who We Are : TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards Package : Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

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