Insurance Verification Specialist
StaffSourceKnoxville, TN, US2 days ago
Job type
- Full-time
Job descriptionHigh School Diploma or GED required; additional education in healthcare administration a plus. Prior experience verifying insurance coverage and securing authorizations for therapy or medical services. Familiarity with medical terminology, CPT, HCPCS, and ICD-10 coding. Previous billing experience preferred. Excellent communication skills — both verbal and written — with the ability to simplify complex information for patients. Strong organizational skills and the ability to manage multiple priorities with attention to detail.
Job Description
Make an impact where it counts. As a Verification & Authorization Specialist, you’ll play a critical role in ensuring patients can access the care they need without unnecessary delays. You’ll be the go-to expert for verifying insurance coverage, obtaining pre-authorizations, and making sure the details are handled with accuracy and care.
This isn’t just a back-office role — it’s a chance to be part of the patient care journey, working alongside a collaborative team that values precision, communication, and professionalism.
What You’ll Do
- Serve as the first line of support by verifying patient insurance eligibility and coverage requirements.
- Secure pre-authorizations for therapy services, ensuring patients can begin treatment on time.
- Accurately document all communication with providers, payors, and patients.
- Load verified information into the system and keep patient records up to date.
- Clearly and confidently explain coverage details to patients in a way they understand.
- Apply knowledge of CPT, HCPCS, and ICD-10 coding as needed.
- Work independently while also contributing to a supportive, solutions-driven team.
- Jump in on other responsibilities as needed — flexibility is key.
What You Bring
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Insurance Verification Specialist • Knoxville, TN, US