Retail and Fleet Operations Specialist

Retail And Fleet Operations Specialist

Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We're rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. Focus on our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future. Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security. The targeted hiring range for this full-time position is $47,900 - $62,300 depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process.

Job Description : Red Wing Shoe Company is seeking a Retail and Fleet Operations Specialist to join our Revenue Operations, Direct to Consumer team. This role will support Retail (Red Wing Shoe Store) Channel Operations initiatives and objectives, assisting the field team in both retail brick and mortar, and mobile shoe truck and company owned and leased fleet vehicle operations. This role will support and monitor business processes to ensure compliance and accuracy, while identifying and providing operational efficiencies.

Essential Duties :

• Partners with cross-functional teams to ensure flawless execution and compliance by defined processes across our various vendors for ongoing service for our company and dealer owned Red Wing Shoes Stores
• Act as the conduit between external vendors, channel operations team, field team leadership and store leadership to ensure process documentation and accuracy in deployment to enhance operations and minimize risk and effort
• Oversee appropriate reconciliation of contracts, invoicing and payment processing for vendor-supplied services with timeliness and accuracy
• Develop and communicate reporting to inform decisions and field team communication
• Coordinate the physical ordering and management of access for new employee resources such as Tyden Brooks name tags and Callard Apparel for company retail field employees and guides dealer support
• Provide input into the channel employee onboarding process, gain insight and feedback to inform a best-in-class experience
• Process vendor invoices and payments with timeliness and accuracy
• Effectively organize, streamline, and complete tasks identified - driving at implementation and completion of DTC channel-owned initiatives
• Summarize and communicate with data and information available in systems and reports to DTC Sales Leadership and Vendors
• Maintain complete and accurate records and lists systematically for transparency and informed decision-making (i.e. TEAMS, SharePoint, Salesforce.com) as it relates to Red Wing Shoe Store locations
• Coordinate centralized duties related to licensing compliance, insurance, fuel cards, security, serialized units that are leased and owned along with their service areas, tracking lease and maintenance records through various external partnerships, internal COE and field team leadership
• Maintain gas cards for mobile trucks including invoice management, resetting driver PIN and assigned net new gas cards, and new driver setup via Element. Including the facilitation, management, distribution via mailing, and completion of gas cards provided to appropriate Red Wing Store locations
• Facilitate and reconcile toll accounts for company owned mobile shoe trucks ensuring the transponder records stay updated to reflect the correct truck usage. Partners with Leadership to research and to provide recommendations on cost effective solutions to meet desired goals
• Support and manage all aspects of RWS Industrial mobile operations in partnership with COE partners including truck repairs, and state and federal DOT regulations

Qualifications : Education and Experience : Associate's degree (A.A.) from a two-year college or technical school in a related field of study including Business Management, Operations, or Vendor Compliance, with a minimum of two years of experience in retail operations, field support, or related business operations role; or an equivalent combination of education and experience. Experience supporting retail stores, fleet operations, or mobile retail units is preferred. Background in process improvement, vendor coordination, and compliance monitoring preferred.

Knowledge, Skills, and Abilities : General understanding of retail operations and store workflows. Knowledge of administrative processes and office management. Basic understanding of compliance and retail regulations. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with retail systems / ERP platform Strong attention to detail, analytical skills with an ability to identify efficiencies and streamline process Excellent communication and organizational skills with proven ability to partner across teams.