Operations Manager (Shift Supervisor – Airport Services) – RDU Airport

Operations Manager (Shift Supervisor – Airport Services) – RDU Airport Location :

• Raleigh–Durham International Airport (Morrisville, NC) Pay :  $18.00 / hour + overtime opportunities Schedule : Nights during the week (4 : 00 PM – 12 : 30 AM) Sunday mornings (4 : 00 AM – 12 : 30 PM) Full-time, 40 hours per week About the Role Join Guardian Professional Services as an  Operations Manager (Shift Supervisor)  at RDU Airport.
• In this hands-on leadership role, you’ll oversee daily  Passenger Assistance (Wheelchair)  and  Baggage Handling  operations — ensuring safety, service quality, and a positive team culture.
• This position is ideal for a motivated leader who enjoys working in a fast-paced airport environment, supporting both frontline employees and passengers with care and professionalism.
• What You’ll Do Operational Leadership Supervise daily airport operations for Passenger Assistance and Baggage teams.
• Ensure adherence to airport safety regulations, service standards, and company policies.
• Manage staffing schedules and respond to operational needs to maintain on-time, efficient service.
• Team Management Lead, motivate, and support employees through coaching and accountability.
• Address employee concerns professionally while maintaining positive morale.
• Monitor attendance, performance, and compliance.
• Training & Onboarding Support recruiting and onboarding efforts for new hires in coordination with HR and management.
• Ensure team members are trained properly and understand operational and safety expectations.
• Customer Service & Communication Serve as a point of contact for passenger service escalations or issues.
• Model Guardian’s commitment to compassionate, customer-centered service.
• Collaborate with other shift leaders to identify improvements in service delivery.
• Administrative Tasks Maintain shift records, including attendance, incident reports, and training logs.
• Prepare brief operational updates or reports as needed for senior management.

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