Field Service Representative

The Field Service Representative position plays a key role in servicing our customers. This role is responsible for completing field measurements of homes prior to ordering cabinets monitoring field cabinet installations performing minor troubleshooting as well as completing quality walks after installation in the Charlotte North Carolina area.

Accountabilities :

Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation.

Build and maintain key relationships with customers.

Monitor status of building progress for assigned customer locations to maintain proper field measurements and install lead times.

Coordinate efforts with sales representative and Order Specialist should field measurements not adhere to plan.

Drive results by coaching Installers and Service Technicians as needed.

Communicate with site superintendent on field measure results and job completions.

Conduct minor troubleshooting and punch outs.

Deliver and install parts as a follow-up to initial installation.

Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites utilizing Salesforce.

Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices.

Ensure scheduled task are completed on time as detailed in Salesforce.

Work closely with the Customer Service Associate Order Specialist and Sales Representative on problems that require more attention.

Characteristics & Attributes :

Previous related employment experience in the home building products / construction industry.

Ability to effectively communicate with customers internal and external

Working proficiency with computers office equipment powered woodworking tools hand tools and iPad or similar device.

Ability to maintain accurate accounting records for the department.

Ability to solve problems where situations may vary within industry standardized procedures.

Ability to interpret instructions furnished in written oral diagram scheduling and other forms.

Contractors license / previous supervisory experience preferred.

Cabinet experience / knowledge preferred.

Qualifications :

• High school diploma / GED equivalent is minimally required.

Associates-level degree and / or related professional certifications are preferred.

Previous related employment experience in the home building products / construction industry.

Additional Information :

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLCs policy is not to discriminate against any applicant or employee based on race color religion sex gender identity or expression national origin ancestry age disability / handicap status marital status military status sexual orientation genetic history or information or any other basis protected by federal state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLCs policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment please contact us at .

Remote Work : No

Employment Type : Full-time

Key Skills

CSS,B2C,Application Engineering,Actuary,AS 400

Department / Functional Area : Sales

Experience : years

Vacancy : 1