Operations Specialist

Empowering You To Shape A Brighter Way Forward

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What This Job Involves

This position manages critical building operations through Building Automation Systems, focusing on monitoring mechanical infrastructure, fire, and life safety alarms while providing 24 / 7 support for business continuity. The role combines technical expertise with customer service skills to track incidents, coordinate with field operations, manage work orders, and ensure proper facility system operation through virtual monitoring and proactive maintenance coordination.

Your Day-To-Day Tasks Will Include

• Managing critical alarms related to building mechanical infrastructure, fire, and life safety systems through Building Automation Systems
• Tracking, escalating, and communicating incidents with potential for business disruption through established channels and protocols
• Assisting field operations with equipment troubleshooting using building automation system information, trend data analysis, and system overrides
• Coordinating building shutdown activities through building automation systems and providing stakeholder notifications
• Validating vendor activity approvals prior to work commencement and ensuring compliance with established protocols
• Performing proactive virtual tours of all facility systems to verify proper operation and identify potential issues
• Receiving, generating, and processing work orders in designated systems while dispatching technicians and providing follow-up
• Managing, maintaining, and issuing required shift reports under client-defined critical deadlines
• Remaining calm and providing effective customer service during stressful or emergency situations

Desired Experience and Technical Skills

Requirements :

Preferred :

Location : On-site Malvern, PA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Accepting applications on an ongoing basis until candidate identified.