Manager, Cloud and DCIM Support

The Cloud and DCIM Operations Manager is responsible for managing the internal Systems infrastructure in QTSs Operations Service Center (OSC). This position requires skills motivation and experience to develop a highly functional team to deliver superior predictable and reliable services in a dynamic IT service provider environment. Leadership capabilities are required to establish the right balance of people and processes to meet the business objectives and expectations in a fast paced virtualized environment. Must have proven background with moderate to high complexity systems using a variety of technologies across a national WAN. This leadership role requires experience with decision making interfacing with customers vendors and key stakeholders and prioritizing individual and teamwork efforts.

RESPONSIBILITIES other duties may be assigned.

• Ensure related systems are operating sufficiently to deliver quality services. Reviews and resolves support tickets based on agreed service levels; reviews reports / tools to identify existing or potential risks to systems availability; follows and enhances the processes that measure monitor and report on the availability and performance of all SDP DCIM and systems infrastructure.
• Assesses the need for staff training and cross-training to ensure successful job performance recommends specific training objectives and ensures training has been accomplished.
• Proactively directs the day-to-day operations of the DCIM infrastructure to ensure up time and security requirements are met. This includes patch management configuration standardization monitoring of issues and initial incident response.
• Responsible for quality assurance of incidents identifying trends gaps in training or knowledge or improving overall customer experience.
• Make use of SRE tools to automate tasks and identify tasks that can be automated to ensure consistent and accurate deployment of software according to approved versions
• Assists in developing documentation and knowledge base articles and procedures to ensure quality assurance reviews support processes and regulatory adherence.
• Administers staff performance management and career development activities.
• Provide support as required to Customers IT Operations teams and business stakeholders.
• Reports department / functional area progress on initiatives to IT Senior Management.
• Adheres to change management incident management and other ITIL processes.
• Manage required documentation and refine processes as needed to support the team and enterprise.
• Performs compliance controls testing remediation and certification as requested.
• Ability to work flexible hours to include Holidays

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

KNOWLEDGE SKILLS AND ABILITIES

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes : medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits.

This position is Bonus eligible.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here :

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here :

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.

Required Experience :

Manager

Key Skills

Computer Hardware,Inventory Control,Developmental Disabilities Experience,Management Experience,Mobile Devices,Remote Access Software,Team Management,Operating Systems,Supervising Experience,Technical Support,Phone Etiquette,Application Support

Employment Type : Full Time

Experience : years

Vacancy : 1