Eligibility Specialist I

Overview

Who We Are :

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont.

ESD Leadership recognizes that the divisions biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce.

This position is located in the St. Albans district office.

The Role :

The primary role of the Eligibility Specialist I is to determine eligibility of those who have applied for benefits. The Eligibility Specialist I is also responsible for providing timely and accurate benefits to those who meet the criteria. ESD is looking for someone to join this team who :

can demonstrate empathy concern and respect for all customers

is a critical thinker who can apply program rules to complex and dynamic situations

thrives in a busy work environment

is effective in assisting customers over the phone and in-person (if this is a district position)

has experience working with individuals who may be distraught and emotional

enjoys working on a team

is open to learning new technology

What we offer

The potential to be reclassified to the Eligibility Specialist II (PG 23) job class after demonstrating an advanced level of performance.

We may offer flex scheduling or alternative work schedules based upon policy

11 paid holidays plus sick and vacation time

Excellent health dental and vision insurance for employees and their families.

Retirement plans including a pension

Parental leave for all new parents including adoptions

Working with a staff who is dedicated to supporting children and families including your own.

Who May Apply

This position Eligibility Specialist I (Job Requisition #53815) is open to all State employees and external applicants.

If you would like more information about this position please contact

Resumes will not be accepted via e-mail. You must apply online to be considered.

Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS : Candidates must pass any level of background investigation applicable to the accordance with AHS Policy 4.02 Hiring Standards Vermont and / or national criminal record checks as well as DMV and adult and child abuse registry checks as appropriate to the position under recruitment will be conducted on candidates with the exception of those who are current classified state employees seeking transfer promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are primarily performed in an office setting but private means of transportation should be available for necessary travel to training and / or meetings. Workload is typically heavy with a constant need for prompt accurate decisions. Incumbents must be organized and able to function independently while balancing competing priorities. Clientele can present with a variety of challenges resulting in a need to calmly and professionally manage situations in which applicants may be in a heightened emotional state angry frustrated unable to communicate and / or discouraged.

Minimum Qualifications

Two (2) years or more of experience in a customer service environment that included : regular use of computer programs AND clerical work and data entry.

OR

Bachelors degree in a human service or financial field.

Total Compensation

As a State employee you are offered a great career opportunity but its more than a paycheck. The States total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation including :

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement : A State defined benefit pension plan and a deferred compensation457(b) plan
• Work / Life balance : 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds perspectives and skills. The State does not discriminate in employment on the basis of race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and / or expression marital civil union or domestic partnership status past or present military service membership in an employee organization family medical history or genetic information or family or parental status. The States employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Required Experience :

IC

Key Skills

Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS

Employment Type : Full Time

Experience : years

Vacancy : 1