Customer Service RepresentativeProfessional Search Network • Mahwah, NJ, United States
No longer accepting applications
Customer Service Representative
Professional Search Network • Mahwah, NJ, United States
16 days ago
Job type
- Full-time
Job descriptionTimely follow up at Sales Representatives request or Effective and professional communication with customers Professionally and effective solve customer immediate Professionally and effectively answer incoming ECommerce Chats from customers Professionally and effectively answer incoming ProKeep Authority to enter orders to system. Authority to modify order pricing and quantities. Authorized to access customer account records and Authority to request / instruct special shipping instructions. Authority to process customer credits for returned goods Skilled in product knowledge Organizational skills in task management Effective communication and customer management Ability to remain objective in stress situations. Superior interpersonal skills and the ability to work Excellent verbal and written communication skills Self-motivated, team player highly organized and goal Multitasking and prioritizing
Job Description
Answer inbound phone calls in a timely professional
manner
- Effectively develop rapport to establish potential client
relationships
customer request
and Sales Force
problems
Texts from the sales force
Authority to stop / allow orders within prescribed limits.
provide customer information to customers and sales
managers.
and billing issue
Familiarity and skilled in using computer system (which
is to include : SAP, Microsoft Outlook, Excel, Word, and
the internet)
skills
collaboratively
oriented
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Customer Service Representative • Mahwah, NJ, United States