Job Description
Job Description
WHO WE ARE
At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com..
WHAT YOU GET TO DO
Essential Functions and Responsibilities :
- Oversee WMS and WCS software functionality of a warehouse
- Identify and resolve issues in WMS and WCS software application area
- Independently monitor the system hardware and software
- Identify and resolve critical mechanical issues
- Install software on Windows workstations and laptops
- Provide logistical support for warehouse operations
- Write management reports for the Customer
Increase system stability
Identify operational issues by observing and analyzing the system function and performance resultsContinuously analyze and improve the operational process (measure = throughput)Lead and supervise troubleshooting procedures such as :Incident Management (measure = time to resolve Service Level Agreement)
Problem Management (measure = time to complete development cycle)Change Management (measure = % of successful CRs)Identify operational priorities by assessing operational objectives (measure = uptime)Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard) Investigate complaints and suggestions
Increase system efficiency
Develop operational solutions by defining, studying, estimating, and screening alternative solutionsDetermine impact on whole logistics systemContinuous Improvement Process
Anticipate operational issues by studying operational targets, modes of operation, limitationsMonitoring technical availability (measure = CMMS, Logistic Dashboard)
Monitoring performance (measure = Logistic Dashboard)Demonstrate KiSoft Warehouse Management and Control System expertise (WMS / WCS) assisting with warehouse automation and logistic solutionsSupport commissioning activities for projects requiring WMS and / or WCS, including planning and coordination of all testing activities required by Customer and company during all phases of testing leading up to the “go live” dateSupport, modify, and / or enhance Knapp’s software product to sustain operations in the warehousesProvide onsite support for enhancement projects and new WMS and WCS projectsDefine new WMS and WCS requirements for changes requested by Customer. Build and manage defects list of issues identified in warehouseTrain customers to better utilize KiSoft capabilities and analyze / diagnose common / typical issues that occur in operational warehousesAnalyse / diagnose issues that occur in the operational warehouse, including conveyor and SDA hardware, server hardware and software, application and control system software, and customer-owned printers and labellers. Log all issues and report to Customer managementWrite customer requested reports using proprietary reporting software and SQLHelp the Customer troubleshoot in-house written reportsDeploy customer written reports to the production environmentInstall and troubleshoot Navigator and SCADA software on Customer-owned workstations and laptopsLog and report to Customer management free disk space on Knapp servers and opportunities for system enhancementsOther Duties and Responsibilities :
Technician with deep understanding (know how) of the systemBe readily available during working hours, without delayRespond fast to incidents and problemsProvide quick response to questionsReceive / provide on-site trainingUse in-depth analysis of problems on-site when possibleSpeed up communication with higher support levels due to knowledge of internal workflow and good pre-analysisMange on-site Release Management in close consultation with CustomerLearn and share information about new features and facilities improvementsWHAT YOU HAVE
Competent knowledge of software applications and SQLTechnical knowledge in Linux, Windows 10, and Windows ServerTechnical knowledge in Oracle database, PL / SQL, Java and / or C++Technical knowledge about hardware, server, and workstation constructionTechnical knowledge in network technologiesSeveral years’ experience in software commissioning is an advantageUnderstanding of how mechanical and electrical machinery functionsAbility to work independently or on a teamBasic understanding of software development conceptsWorking knowledge of Microsoft OfficeWHAT YOU WILL GET
Industry competitive compensationGreat benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!401k with employer match and no vesting!Paid Vacation & HolidaysProfit SharingPaid Parental LeaveSubsidized child-careTuition ReimbursementPet InsuranceCorporate Social Responsibility including recycling, sustainability, and volunteeringKNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and / or residence or if use of marijuana is only during “off-hours.”
