The Zaxbys Support Center is looking for a Risk Management Specialist to join the Legal Services team. The Risk Management Specialist will support the Company and the Legal Services Department by bringing focused attention to the safety and health of Zaxby's team members and guests.
This position is based in Atlanta, GA area and allows for a hybrid work schedule that includes 3 in-office days per week.
Benefits Include :
- Medical, Dental and Vision insurance
- Company-paid Disability, Life and Critical Illness insurance
- 401K participation with Company match
- 50% off meal discount at company-owned locations
- Child Care Assistance
- Education Assistance Program
- Parental Leave
- PTO and Company Holidays
ESSENTIAL JOB FUNCTIONS
Essential duties may include but are not limited to the following :
Claim Handling
Report claims to RiskConnect and GBCoordinate communication between stores and adjustersReview video footage and send to adjustersAssist with presenting the claims section on the Management Basics presentationCommunicate with adjusters to determine claim statusTrack when employees are out on WC LOA and when they returnCoordinate with HR and store management to determine is light duty restrictions can be accommodatedReports
Review WC and GL data to ensure incidents are being reported fully so that future reports reflect accurate dataPrepare Serious Claim Review (top 3 largest claims presentation) to determine successes and opportunitiesReview reports with RiskConnect and GB to ensure that no claim files are going unreportedCrisis Response
Manage the crisis hotline by identifying the issue and store where crisis is being reported fromCoordinate with stakeholders on the appropriate response when necessaryAssist Crisis Assessment Team with coordinating responses for issues that have garnered media attentionLoss Control
Coordinate site visits with District Managers and Carrier Loss ConsultantWork with Operations to determine which stores to visit with Carrier Loss ConsultantCoordinate and create itinerary for site visit with Carrier Loss ConsultantIdentify individuals who are authorized to drive a company vehicle and ensure their completion of the driver safety trainingFollow up with individuals to ensure the test is completed within 14 daysKEY COMPETENCIES
Knowledge of restaurant operations, food safety regulations and OSHA compliance requirementsStrong understanding of insurance principles, claims management, and loss prevention strategiesStrong written and verbal communication skills with ability to connect at all levels of organizationEffective organizational skills and keen attention to detail involving documentation, compliance requirements, and claim detailsAnalytical skills with ability to interpret data and identify meaningful trendsProficient in Microsoft Excel, PowerPoint, and claims management systemsEDUCATION AND EXPERIENCE GUIDELINES
Education : Bachelor's degree in Business Management, Risk Management or related field; or experience in lieu of education requirementExperience : 2-4 years of work experience in risk management or insurance company claims; experience with workers' compensation and general liability claims in restaurant / retail settings a plusZaxby's Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.
PAY RANGE
$65,000 - $78,000
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