Service Advisor

Join Fox Kia North as a Full-Time Service Advisor in Grand Rapids, MI, where your passion for customer service meets an energetic team environment. This onsite position offers you the unique opportunity to directly interact with customers, helping them navigate their vehicle service needs while making their experience enjoyable and hassle-free. You will work alongside a collaborative team that values excellence, teamwork, and respect.

Immerse yourself in a culture that celebrates high-performance and where your enthusiasm will contribute to the overall success and growth of our dealership. If you are driven by a commitment to customer satisfaction and eager to grow in a forward-thinking environment, this role is perfect for you. You can get great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts.

What's your day like?

As a Service Advisor at Fox Kia North, you will be the first point of contact for customers seeking vehicle service. Your daily responsibilities will include greeting customers warmly, assessing their service needs, and providing accurate information about service options and pricing. You will schedule appointments, manage service workflow, and effectively communicate with the service team to ensure timely repairs. Attention to detail is crucial, as you'll need to document customer requests and follow up on service progress.

You'll also be expected to provide exceptional customer service by addressing inquiries and concerns promptly and professionally. Collaboration with technicians and the parts department will be a key part of your role to ensure a smooth workflow.

What you need to be successful

To thrive as a Service Advisor at Fox Kia North, several key skills are essential for success. Strong communication skills are crucial, allowing you to effectively interact with customers and understand their needs. Active listening will enable you to accurately assess service requests and address any concerns promptly. Customer service expertise is necessary to build rapport and ensure a positive experience, reinforcing our commitment to excellence. Problem-solving abilities will help you navigate any challenges that arise during the service process.

Additionally, strong organizational skills will aid in managing appointments, coordinating with technicians, and tracking service updates. A proactive attitude and enthusiasm for the automotive industry will contribute to a high-performance environment. Finally, the ability to work collaboratively within a team will ensure you flourish in our fun and energetic company culture, leading to shared success.

Our team needs you!

Do you meet these requirements of this job as described above? We would be happy to have you as part of our team!