Customer Communication Specialist Job at BayCare Health System in Tampa
MediabistroTampa, FL, United States30+ days ago
Job type
- Full-time
Job descriptionServe as the initial point of contact for all BayCare Health System hospitals via hospital switchboards. Respond promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes / plans, scheduling customer appointments for various procedures and / or through various departments, and resolving issues in an appropriate and timely manner. Ensure prompt and proper contact with customers via standard scripts and procedures. Deliver world-class customer service in a high-stressed, fast-paced work environment. Be self-motivated with the ability to multi-task between various systems and support service objectives. Proficiency in Customer Service and Emergency Response modalities. Maintain logs, pull data, and run reports. Provide support related to the department by maintaining the department directory, middleware applications, and knowledge base. Assist with department projects as needed. May handle difficult situations and assist with training and assessment of newly hired Customer Communication Specialist team members. Other duties as identified / defined. Must be able to complete 240 hours of training Maintain appropriate logs Handle emergency responses Provide customer service Experience with Microsoft Office
Overview
Join to apply for the Customer Communication Specialist role at BayCare Health System .
Location
Location : St. Joseph Main and Children's - Tampa, FL
Position Details
- Status : Full-Time
- Shift : Varies
- Days : Varies
Responsibilities
Education
Required : High School Diploma or Equivalent
Preferred : Associate - Related Field
Experience
Required : Customer Service experience - 1 year
Specific Skills
Equal Opportunity
Equal Opportunity Employer Veterans / Disabled
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Communication Specialist • Tampa, FL, United States