Knowledge Content Analyst II

Overview

Knowledge Content Analyst II at Accolade, Inc. (Transcarent and Accolade collaboration)

Role focuses on sourcing, analyzing, and maintaining quality customer and partner content to support members and self-service in Accolade applications. Primary focus areas include Customers and Vendor Partners, Carriers and TPAs, and / or PBMs. Build positive working relationships and contribute to integration materials, ongoing maintenance processes, and cross-functional content expertise.

Role Details

• Serve as a subject matter expert in one or more content focus areas (Customers and Vendor Partners; Carriers and TPAs; PBMs).
• Deliver a best-in-class knowledge content experience by establishing relationships with customers / partners and internal stakeholders.
• Lead discussions on an integrated delivery model between Accolade and customers / partners; define integration details, artifacts, and processes.
• Act as a cross-functional liaison to ensure internal teams have information needed to provide high-quality service.
• Complete and deliver implementation artifacts on time with high quality for new customer launches, expansions, and renewals.
• Identify and resolve content gaps; ensure content aligns with Accolade tools and style guides.
• Provide regular status reports and raise risks as needed.
• Manage, build, review, or maintain internal and customer-facing content for new implementations ongoingly.
• Triage, respond to, and resolve content tickets (CFQs) promptly.
• Collaborate with development teams on content and validation applications.
• Identify and recommend continuous improvement initiatives; support scoping of work and development / execution of deliverables with senior team members.
• Participate in cross-functional initiatives as required.

What We Are Looking For

Salary & Benefits

The Salary Range For This Role Is $60,300 - $90,500 Annually

Total Rewards Individual compensation packages are based on location, skills, experience, market demands, and internal equity. Salary is one component of Transcarent's total package. Eligible for corporate bonus or sales incentive where applicable, plus stock options.

Location

You must be authorized to work in the United States. Remote work may be available; preference may be given to specific locations.

Equal Opportunity

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please reach out. We encourage active learners and people who care about disrupting health and care with their unique experiences.

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