Sr. Account Director-San Francisco

About The Role

As a CBRE Account Management Sr. Manager, you will oversee a team responsible for delivering all key client commitments. This role is based in San Francisco, CA and is part of the Operations Management job function.

What You’ll Do

Provide formal supervision to employees; monitor the training and development of staff; conduct performance evaluations and coaching; oversee the recruiting and hiring of new employees.

Coordinate and manage the team's daily activities; establish work schedules, assign tasks, and cross‑train staff; set and track staff and department deadlines; mentor and coach as needed.

Consult with senior sales professionals to define complex project requirements; investigate various approaches to attain end results; develop action plans for high‑potential risks; ensure the team implements in a timely manner.

Obtain and coordinate resources needed to service projects and build strategic operational plans.

Manage sales relationships with large and high‑profile clients; identify latest sales opportunities and improvements within existing accounts.

Review service level performance reports to ensure client service levels are met and exceeded.

Troubleshoot escalated open issues and tasks, working closely with both senior level internal and client cross‑functional teams; serve as a subject‑matter expert for key systems and processes for projects.

Direct the client and project team regarding the scope of work and responsibilities; maintain daily performance and ongoing delivery against contractual obligations.

Apply a broad knowledge of the business; own discipline, and how own discipline integrates with others to achieve team and departmental objectives.

Lead by example and model behaviors consistent with CBRE RISE values; influence others to adopt a different point of view while being guided by policies and departmental plans.

Identify and solve technical and operational problems of complexity.

Understand and recognize the broader impact across the department.

Improve and change existing methods, processes, and standards within the job discipline.

What You’ll Need

Bachelor’s degree preferred with 5‑8 years of relevant experience; in lieu of a degree, a combination of experience and education will be considered.

Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.

Ability to lead exchange of sensitive, complicated, and difficult information; convey performance expectations and handle problems.

Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.

In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).

Extensive organizational skills and an advanced inquisitive mindset.

Authorization to work in the United States without need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real‑estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values—respect, integrity, service and excellence—and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Equal Employment Opportunity : CBRE has a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations : CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Account Director position is $135,500 annually and the maximum salary for the Sr. Account Director position is $193,750 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

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