Field Desktop Support Tech

Job Description

Job Description

Job Title : Field Desktop Support Tech- White Glove Support

Location : Orange County, CA- Irvine or Fountain Valley, CA

Role : FT

Shift Timings : 6 AM- 3 PM or 12 noon- 8 PM PT

Position Summary

We are seeking a highly skilled and detail-oriented VIP / White-Glove IT Support Technician to provide elite, responsive, and discreet technical support to executives, high-profile users, and mission-critical staff. This role requires exceptional troubleshooting skills, fast response times, and a proactive approach to ensuring uptime and productivity for our most critical end users.

As a key member of our support team, you will work closely with senior leadership and must exhibit technical excellence, professionalism, and a service-first attitude at all times .

Key Responsibilities

• Provide white-glove, concierge-level technical support to VIP users, including C-suite executives and high-priority personnel.
• Diagnose, troubleshoot, and resolve hardware, software, networking, and peripheral issues across Windows, macOS, and mobile platforms.
• Deliver on-site and remote support with urgency and discretion, ensuring minimal disruption to executive workflows.
• Maintain and configure laptops, desktops, smartphones, tablets, and collaboration tools (Zoom, Teams, etc.) to ensure seamless operation.
• Strong experience in Workstation Engineering (experience with PowerShell scripting, SCCM / MECM, Intune, remote deployment, server maintenance), AD, Networking / Security
• Manage executive A / V setup and live support for meetings, presentations, and boardroom technology.
• Collaborate with other IT teams to escalate and resolve complex issues quickly.
• Ensure security protocols and company policies are followed at all times.
• Keep accurate and timely records of incidents, actions, and resolutions using ticketing systems (e.g., ServiceNow, Jira).
• Build and maintain strong working relationships with stakeholders through clear communication and technical confidence.

Required Qualifications

Preferred Qualifications

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