Patient Services Coordinator III

Patient Service Coordinator III

Novant Health Indian Land Primary Care clinic is seeking a Full-Time Patient Service Coordinator III. The PSC III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day. Verify charges in charge audit work queue and correct errors before releasing charges. Complete individual and / or practice reconciliation report including bank deposit slip. Cross-training required in multiple administrative support functions.

Education : High School Diploma or GED, required.

Experience : One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.

Additional skills required : Knowledge of medical office software for the following : updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

Additional skills preferred : Proficient in use of all computer software utilized in practice.